Terms and conditions of sale and use

What these terms cover

These terms govern the purchase and use of the Blood Interpretation full report, published by Smart Medical Care SAS. This UK version applies from 7 October 2026.

Smart Medical Care SAS is a société par actions simplifiée (a form of private limited company) under French law, registered with the Nice Trade and Companies Register under number 932 924 194, with its registered office in Nice, France. Contact: contact@blood-interpretation.com.

By ordering a report, you accept these terms and the privacy notice they refer to. If you do not accept them, do not use the service.

What the service does, and what it does not

Blood Interpretation explains your blood test results in plain English, against the reference ranges printed by your own laboratory. It is provided for information and education only.

It is not a medical device. It does not make a diagnosis, does not give medical advice and does not replace the interpretation of your results by a qualified health professional. Never delay seeing your GP or disregard medical advice because of something you read in a report: every decision about your health should be taken with your doctor.

Access to the service

You must be at least 18 years old to use the service.

To obtain a report, you upload your blood test results (a PDF, or images, several files if needed), answer a few questions about your context (age, sex and the questions asked before the reading) and give an email address, which creates your account. You agree to provide accurate information. Your name is removed from the document before the analysis.

You are responsible for keeping access to your account confidential.

The full report

The full report sorts every marker in your results into four levels (requires medical follow-up, to monitor, normal, excellent), explains each one with its value and your laboratory’s range, and adds a summary by body system, a prioritised action plan and five questions to ask your doctor.

It is made available to you as soon as it is generated, usually within a few minutes of your order, and stays in your account until you delete it.

Price and payment

The price is the one shown before you confirm your order, taxes included at the applicable rate unless stated otherwise. It can differ from one country to another; the price that applies is the one displayed at the time of your order.

Each report is a one-off payment. There is no subscription and nothing renews automatically.

Payment is made online through our secure payment provider, Stripe. You must provide valid payment details. We never see or store your full card details.

Your right to cancel

These terms are governed by French law, which gives a consumer 14 days to withdraw from a contract made at a distance, without giving reasons and without penalty (articles L. 221-18 and following of the French Consumer Code, implementing Directive 2011/83/EU). If you live in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the same 14 days, counted from the day after the contract is made (regulations 29 and 30).

The report is digital content supplied immediately after your order. Under those rules, you would lose the right to cancel only if you had expressly agreed to immediate supply and acknowledged that you would lose that right (regulation 37). Because we do not ask you to do either, you keep it.

You can exercise it within 14 days of your order, or of receiving the report if later, by telling us clearly, for example by email to contact@blood-interpretation.com. We then refund the full amount paid without undue delay and at the latest 14 days after receiving your request, using the payment method you used and without any charge (regulation 34).

Satisfied or refunded

On top of the right to cancel, the full report is refunded on simple request, without any justification. Write to contact@blood-interpretation.com with the email address of your account. The refund is made using the payment method you used, at the latest 14 days after your request.

Your statutory rights

Independently of the above, you benefit from the legal guarantees that apply to digital content and services: in France, articles L. 224-25-12 and following of the Consumer Code; in the UK, the Consumer Rights Act 2015, under which digital content must be of satisfactory quality, fit for purpose and as described (sections 34 to 36), and a service must be performed with reasonable care and skill (section 49). These rights cannot be excluded by contract (sections 47 and 57).

If you consider that the report has a significant defect or does not match its description, bearing in mind the informative and non-medical nature of the service, contact us at contact@blood-interpretation.com. If your complaint is justified, we will generate the report again or refund it in full or in part, in line with the remedies of repair or replacement and price reduction that the Act provides (sections 43 and 44).

Your documents, and the report generated for you

You remain the owner of the documents and information you upload, and you confirm that you have the right to provide them to us.

Subject to these terms, we assign to you all the rights we may hold in the report generated for you, for your personal use: you can read it, print it and discuss it with the health professionals who look after you.

The report is produced by an artificial intelligence engine. Its content is generated probabilistically and, although we work to make it relevant and clear, it may contain errors or inaccuracies. It is provided for information only and must never be treated as infallible, exhaustive or a substitute for professional medical advice. We are not liable for decisions taken solely on the basis of a report.

We use your documents only to produce and keep your report. They are never used to train an artificial intelligence, and never sold on. The privacy notice sets out who processes them and for how long.

Permitted use

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the service for strictly personal and non-commercial purposes.

You agree not to use the service in breach of the law or of the rights of others; not to impersonate another person or a health professional; not to decompile, disassemble or reverse engineer any part of the service; not to extract data or results automatically; not to interfere with the operation or security of the service; not to use it to build a competing product; and not to take decisions with legal, financial or employment consequences solely on the basis of a report.

Intellectual property

The service, the site, its software, the underlying engine, its text, its design, its brands and logos belong exclusively to Smart Medical Care SAS, except for your rights in your own report described above. Nothing in these terms transfers ownership of them to you.

Links to other resources

The site and the reports may contain links to resources published by third parties, such as the scientific sources cited at the foot of the pages. They are provided for convenience. We have no control over them and are not responsible for their content or their practices.

Suspension and closure

You can stop using the service and delete a report, or your whole account, at any time.

We may suspend or close access to the service, with or without notice depending on the seriousness of the situation, if you breach these terms, if your use creates a risk for us, other users or third parties, or if the law requires it.

Liability

The service is provided as it is and as available. To the extent permitted by law, we do not guarantee that it will be uninterrupted, free of errors or that the information generated will be accurate, complete or reliable.

To the extent permitted by applicable law, our total liability to you for any claim relating to these terms or to the use of the service is limited to the amount you paid us for the service in the twelve months before the claim, and we are not liable for indirect loss such as loss of profit, data or reputation.

Some countries do not allow these exclusions or limitations, and they do not apply to you where mandatory rules of your country of residence forbid them. In the UK, they do not affect your statutory rights under the Consumer Rights Act 2015, and nothing in these terms excludes or limits liability for death or personal injury caused by negligence (section 65).

Hosting

The service and its data are hosted by Outscale SAS, 1 rue Royale, 319 Bureaux de la Colline, 92210 Saint-Cloud, France, a host certified for health data (HDS, hébergeur de données de santé).

Disputes and applicable law

Please contact us first at contact@blood-interpretation.com: most disagreements are settled that way.

These terms are governed by French law. Disputes are brought before the competent courts of Nice, France. If you are a consumer living in the UK, you also keep the protection of the mandatory rules of UK consumer law: Part 2 of the Consumer Rights Act 2015, on unfair terms, applies despite the choice of French law (section 74). You may also bring proceedings in the courts of the part of the UK where you live, and we may bring proceedings against you only there (Civil Jurisdiction and Judgments Act 1982, section 15B).

Changes to these terms

We may change these terms. Substantial changes will be announced by email or on the site, where possible at least 30 days before they apply. The terms that apply to an order are those in force on the date of that order.

General provisions

These terms, together with the privacy notice they refer to, form the whole agreement between you and us about the service. You may not transfer your rights or obligations under them without our written agreement. If a provision is held invalid, the others remain in force. Not enforcing a right does not mean waiving it. We send notices to the email address of your account or publish them on the site.

Any question about these terms: contact@blood-interpretation.com.